SAP Sales & Service Business Analyst/Administrator

Full-time / Part-time:  FT - Employee
Exempt / Non-Exempt:  Salaried Exempt

Louisville, KY, US, 40223

Shift:  Home Shift 1
Requisition ID:  5161
Division:  AF

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at:

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

Position Objective:

The SAP Sales & Service Business Analyst/Administrator is responsible for setup and configuration of the SAP Sales Cloud and SAP Service Cloud solution to manage business processes including sales, marketing, and service. This role will be also be responsible to support on-going maintenance and future initiatives in relation to the SAP Sales & Service Cloud products across the AAF filtration division organization. 


Key Accountabilities:

•    Maintain SAP Sales & Service Cloud configuration related to issue resolution and system enhancements.

•    Maintain SAP Sales & Service Cloud configuration related to issue resolution and system enhancements.
•    Provide system support following implementation.
•    Document, deliver, and administer training and related materials to end users.
•    Create long- and short-term plans, including setting targets for milestones.
•    Work with key stakeholders to develop current and future state process documents based on business requirements.
•    Analyze and convey business requirements into functional specifications and technical design documents.
•    Develop and communicate detailed project planning documents.
•    Oversee ongoing system configuration, maintenance, and support activities.
•    Oversee cost, schedule, quality, and deliverables from third party resources.
•    Work with training team to develop and deliver user training curriculum. 
•    Establish and maintain backup or disaster recovery policies.
•    Perform other duties as assigned by management.


Position Requirements:

  1. Bachelor’s Degree required; MBA preferred or related experience and/or training or equivalent combination of education and experience;
  2. 2-4 years’ experience working with SAP Sales and/or Service Cloud required;
  3. Experience in support and maintenance of SAP Sales and Service Cloud;
  4. Excellent understanding of SAP Sales and Service Cloud platform;
  5. Relevant experience in SAP Sales & Service Cloud in Territory Management/Workflows/Reporting and basic CRM & Marketing functionality;
  6. Strong understanding of interfacing with SAP Sales & Service Cloud through the CPI or other integration means;
  7. Experience with testing and validation of system configuration;
  8. ABAP knowledge is preferred;
  9. Sales Cloud Territory Management experience preferred;
  10. Debugging & Problem-Solving skills required;
  11. Experience with configuration SPRO/IMG in S/4, CPI and SSC required;
  12. Design expertise and general understanding of Web development language preferred;
  13. Strong background in data mining and analysis;
  14. Advanced Microsoft office including MS Project or similar project management tool;
  15. MS Visio;
  16. Excellent Facilitation and white-boarding skills;
  17. Superior communication skills across all levels of the organization.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Nearest Major Market: Louisville