Loading...
Share this Job

Post Sales Specialist

Full-time / Part-time:  FT - Employee
Exempt / Non-Exempt:  Salaried Non-Exempt
Location: 

Louisville, KY, US, 40223

Shift:  Home Shift 1
Req Id:  2757
Division:  AF

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

POSITION OBJECTIVE:

Drive reduction and accurate processing of AAF Quality Notifications. Facilitates quality notifications through research and analysis and routes to the correct department for processing where needed.  Champion of change and improvement across all parts of Customer Service Department.  

 

CORE ACCOUNTABILITIES:

 •    Works closely with Credit and Collections teams and Customer Service in timely processing of Quality Notifications.
•    Works across all business departments in driving and expediting Quality Notifications to correct department.
•    Supports reduction in CS owned QNs and aligns with training leader and supervisors in identifying root cause corrective action along with product replacement orders.  
•    Align activities to support Customer Service metrics, which are a measurement of service provided to customers.
•    Keeps informed of company products, procedures, pricing, shipping schedules and other information to accurately and efficiently train CSRs on customer requirements.
•    Self-starter with ability to operate with limited supervision.
•    Performs other duties as assigned.

 

QUALIFICATIONS:

  1. Associate’s or Bachelor’s degree required. Comparable industry experience can be substituted for education requirement;
  2. Minimum three (3) years' prior experience in customer service or related area;
  3. Must have product complaint processing experience; 
  4. Must have ability to calculate figures and amounts such as discounts, commissions, and percentages; 
  5. Prior SAP experience and SAP proficiency is required;
  6. Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook);
  7. Some travel, including international, will be required in this role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.


Nearest Major Market: Louisville