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Customer Service Spec

Full-time / Part-time:  FT - Employee
Exempt / Non-Exempt:  Salaried Non-Exempt

Louisville, KY, US, 40223

Shift:  Home Shift 1
Req Id:  2828
Division:  Flanders

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

PURPOSE OF POSITION: Provide world class Customer Service by exceeding customer expectations through the use of advanced soft skill techniques, advanced product and system knowledge, and timely yet thorough problem/dispute resolution.


  • Confer with customers and Direct Sales team to provide information about products and services, quotes, order entry, order confirmations and invoice copies, customer complaints, and order status/maintenance.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.
  • New Customer Set-up in SAP including working with the credit and collections department to process credit application.
  • Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
  • Works with manufacturing plant personnel to expedite processing of goods in accordance with priorities and predetermined schedules in alignment with customer requirements.
  • Assists Credit department with invoice disputes and billing error resolutions.
  • Maintains knowledge on current company products, procedures, pricing, shipping schedules and other information to accurately and efficiently handle customer requirements.
  • Less than 10% travel may be required.
  • Performs other duties as assigned.


  1. High school diploma or equivalent is required. Associate’s or Bachelor’s degree preferred
  2. Prior SAP experience and SAP proficiency is desired.
  3. Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  4. 5 years' prior experience in customer service or related area.
  5. Duties require professional verbal and written communication skills and the ability to type 30+ wpm.
  6. Must have ability to calculate figures and amounts such as discounts, commissions, and percentages.  Must have ability to apply basic algebra and geometry.


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Nearest Major Market: Louisville