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Customer Service Rep

Full-time / Part-time:  FT - Employee
Exempt / Non-Exempt:  Salaried Exempt

Louisville, KY, US, 40223

Shift:  Home Shift 1
Req Id:  2748
Division:  P&I

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

Position Objective:


Provide world class customer service via coordinating the entry of standard Aftermarket orders in the SAP ERP system, maintaining records, and ensuring orders are entered in accordance with key objectives and guidelines to obtain maximum efficiency.  Effectively manages these order types through shipment.


Key Responsibilities:


  • Process, control, and coordinate the entry of Power & Industrial Aftermarket sales orders in the SAP ERP system according to company guidelines and procedures.
  • Verify PO details including quantities, pricing, and equipment details.
  • Verify appropriate authorization forms are included with PO prior to processing in SAP.
  • Work with sourcing and plants to secure best ship date, communication to customer, and manage entirely through shipment and invoice.
  • Coordinate with shipper to secure cost effective, efficient shipment process for managed orders.
  • Ensure all customer communications are promptly, professionally and accurately handled.
  • Backup to Customer Service Projects on initial project order entry, and the Customer Service Rep REMIF in assistance with order entry and managed shipments.
  • Initial call responsibility for PI 800 phone line, assist and distribute as required.
  • Perform other duties as assigned.   


Technical Requirements:


  • Proficient with SAP ERP system, Microsoft Office (Word, Excel), ability to multi-task and interact effectively with internal personnel, customers, and Sales Representative.  




  • 5-10 years of relevant customer service experience
  • SAP experience a plus
  • Understanding and experience with high value added product management, pricing procedures
  • Ability to communicate well with both internal and external customers
  • Must be a team player





We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Nearest Major Market: Louisville