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Branch Operations Manager

Full-time / Part-time:  FT - Employee
Exempt / Non-Exempt:  Salaried Exempt

Charlotte, NC, US, 28215

Shift:  Home Shift 1
Req Id:  3030
Division:  AF

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has since grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance, and delivers clean air solutions in residential, commercial and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over $15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world class operations is powered by our people centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

Purpose of Position:

The Branch Operations Manager provides operational support to Branch Operations and Sales, both tactical and strategic, and provides onsite management of the Branch and its staff. The Branch Operations Manager is also responsible for assisting Sales meet targets and goals and oversees daily operations and Branch Profit and Loss (P&L) while supporting improvements in service, inventory management and overall efficiency and productivity. Collaborates with key stakeholders to improve processes that drive growth and profitability expansion.


Core Accountabilities:

•    The scope of responsibilities includes operations of service deptartment, handle incoming customer calls, order entry, ordering finished goods, purchasing and management of house accounts related to contracts and service. 

•    Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts Receivable and Finance. Facilitate coordination and communication between support functions. 
•    Manage Will Call Customers  - Manage will call traffic at the branch and ensure proper transactions of inventory.
•    Warehouse Duties - Order product, receive in product, manage inventory levels, and organize warehouse for efficient processing of orders. Learn and become expert in cut and cap filter process and ensure completeness of inventory transaction.
•    Sales, Marketing and Customer Service - Manage customer support personnel and ensure proper entry of orders.  Work with Marketing to ensure that marketing initiatives are communicated to customers.  
•    Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. 



  1. Bachelor’s Degree (B.S) in Business Administration, Management or Finance preferred;
  2. Minimum of five (5) years of related experience;
  3. Minimum of two (2) years experience managing others;
  4. Industry relevant management experience;
  5. Knowledge and experience in organizational effectiveness and operations management;
  6. Knowledge of business and management principles and practices;
  7. Knowledge of basic financial principles and practices;
  8. Minimum Information technology principles;
  9. Good communication skills and principles.


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Nearest Major Market: Charlotte